When you have the ambition to be and remain relevant in the future, your organization should run smoothly. Pieterman Projects enables you and your organization to an optimum performance throughout the entire customer journey and focusses on what your customers really cares about. Both processes as recourses as human interaction will be sustainable increased with this. We promise you to be result achieving.

  • Optimal Customer Journey
  • Higher customer satisfaction
  • Efficient processes
  • Quality improvement
  • Reduction of cost
  • Better operating results
  • Higher customer loyalty
  • Higher employee satisfaction


  • One partner to fully align your business processes to the value that you want to add as an organization for your customers.
  • Readily available interim solutions on management level
  • Phased implementation of improvements where you remain to be in the lead and quick wins can be picked up first
  • Like no other expert on customer experience on both behaviour and processes
  • No improvement without assurance
  • Because of our range of disciplines (Pieterman Training & Pieterman Staffing) we can scale up during our cooperation on all fronts and support you to achieve your results.

What is our approach?


To make a good plan of action for achieving result, a thorough research is needed. This research may consist of several components:

  • Scan current structure and processes
  • Interview employees, management and stakeholders
  • Analyse customer survey on performance
  • Value Stream Mapping together with those concerned
  • Identifying and describing points of improvement
  • Baseline measurement (baseline performance)
  • Report and plan of action


After this research we know exactly what needs to happen and its time to get started. What are the things we should think of?

  • Interim-solutions
  • Organise project and/or steering group
  • Measurement system analysis
  • Structure and optimize workflows
  • Structure and optimize processes
  • (Re)organise Customer Journey
  • Educate and train attitude and skills (possibly in cooperation with Pieterman Training)
  • CRM-optimization
  • Draw up and execute implementation plan
  • Organise coach- and management cycle
  • 1-measurement


During our cooperation we start to ensure all the changes. The sustainable enshrining of improvements is at least as important as carrying these out. How do we do that?

  • Draw up a control plan to ensure the results
  • Follow-up advice
  • Ensuring all KPI’s
  • Draw up inflow-plan (possibly in cooperation with Pieterman Staffing)
  • Final measurement
  • Transfer project documentation

Wondering what we can do for your company?

Please call +31 (0) 76-571 29 30 or fill out your contact details and we will contact you as soon as possible.