Sometimes, it is difficult to be on the same level of understanding in a department. Not to mention moving an entire organization to exceed customer experiences.
The market is changing rapidly. Therefore, your employees really have to focus on the customer to maintain your reason for existence. Beautiful mission, however, it is not as easy as it sounds! Many organizations don’t know how to handle this. How are we going to realize this, and more important: how to maintain if things are going well?
What do you have to keep in mind if you want to run a program successfully with more than 100 people. From experience, I would like to share the most important critical success factors. After all, you don’t (always) have to reinvent the wheel yourself.