Result
Coaching based on Result Oriented Coaching. To be able to work towards goals and to improve and maintain the quality of telephone contacts. Being able to motivate employees to improve their performances. To prepare a personal action plan and a coach plan. Concrete insight into the level of skills of each individual employee. Being able to guide different types of employees in a positive and constructive manner.

Approach
By meaning of several methods, like learning conversations and guided discussions, the participants will get understanding of their own coaching skills and activities. By creating recognizable situations the demanded coaching skills will be trained. In a targeted manner the assignments will be used for own practical experience.

Target group
Managers, supervisors, team leaders, and coaches in a call center, help desk, service, technical support, or telemarketing departments.

Duration
Two workshop days.

Price
990 EUR

Inclusive
-     (written) intake
-     Evaluation and advice
-     Individual consultation for three months
-     Supporting course material
-     Workbook

Exclusive
-     Food and beverages costs, 35 EUR per participant per day.
-     VAT

Participants
A maximum of 10 per group.